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How do you know if your issue is mission critical?

Mission Critical Events include:
  • ​Systems are completely down (i.e. more than 1/2 of your staff cannot work)
  • All phone systems are down
    • We support:
      • 3CX Enterprise PBX
      • PeAk Cloud Services
      • Allworx
      • Mitel 
  • Cyber Attack (i.e. ransomware, security breach, rogue employee)

​If you are experiencing internet connection issues please contact your Internet Service Provider first. 
  • ​Comcast Business Support - 800-391-3000
  • Lumen Business Support - 800-229-6751
  • Rise Broadband - 877-910-6207
  • Kellin Communications - 303-325-2770
  • Zayo Business Internet - 855-212-3067

​If you are experiencing an issue with an application that affects less than half of your staff please contact your third party application support team first. 

Mission Critical Events do not include:
  • Password resets
  • User profile changes (i.e. Allworx user updates, schedule changes, etc.)
  • Phone extension updates
  • Call route changes
  • Power outages
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Technowledge Inc | ​Colorado Springs, CO | Copyright 2022
  • Home
  • Solutions
    • Voice Services
    • Microsoft Azure
    • Microsoft Office >
      • Windows 10 Pro
      • Safegaurd your business
      • Office 365 for SMB
      • Office 365
    • Office 365
    • IoT for Business
    • Modernbiz >
      • Safeguard Your Business
      • Business anywhere
      • Connect with customers
      • grow efficiently
    • Web Hosting
  • Support
    • Client Support Portal Sign Up Form
    • troubleshoot pc problems
    • answers to office 365
  • Business Blog
  • Make A Payment
  • Contact