Mission Critical Events include:
If you are experiencing internet connection issues please contact your Internet Service Provider first.
If you are experiencing an issue with an application that affects less than half of your staff please contact your third party application support team first.
Mission Critical Events do not include:
- Systems are completely down (i.e. more than 1/2 of your staff cannot work)
- All phone systems are down
- We support:
- 3CX Enterprise PBX
- PeAk Cloud Services
- Allworx
- Mitel
- 3CX Enterprise PBX
- We support:
- Cyber Attack (i.e. ransomware, security breach, rogue employee)
If you are experiencing internet connection issues please contact your Internet Service Provider first.
- Comcast Business Support - 800-391-3000
- Lumen Business Support - 800-229-6751
- Rise Broadband - 877-910-6207
- Kellin Communications - 303-325-2770
- Zayo Business Internet - 855-212-3067
If you are experiencing an issue with an application that affects less than half of your staff please contact your third party application support team first.
Mission Critical Events do not include:
- Password resets
- User profile changes (i.e. Allworx user updates, schedule changes, etc.)
- Phone extension updates
- Call route changes
- Power outages