Our Commitment To Privacy


Your privacy is of paramount importance to us. This Privacy Policy ("Policy") is applicable to all websites managed by Technowledge INC, inclusive of www.technowledge.com, Client.Technowledge.com, ConnectPC123.com, and others that may not be explicitly listed herein. The Policy delineates the nature of information we accrue, the modalities of its utilization, and the options available to you concerning your data.

Please note that our websites are not intended for use by children under the age of 13.

Third-Party Websites: Our websites may harbor links to external sites. It is imperative to note that this Privacy Policy does not extend to those third-party websites. The links found within Technowledge INC-operated websites may lead to other websites with their own distinct privacy policies, which we advise you to review.

Your interaction with our Applications, Services, or Websites, as well as any ongoing payments for Product(s) or Service(s), signifies your understanding, acknowledgment, and acceptance of the terms and conditions encapsulated in this Policy. This Policy is binding and is an indissoluble component of the Technowledge INC Master Services Agreement ("MSA"). Any agreements disclosed on the Technology Legal page of Technowledge INC, and the contents therein, are hereby recognized as binding and an extension of the MSA. In the event of any ambiguity or indeterminacy, the stipulations of our MSA, any other pertinent agreements, and this Policy shall prevail. We delineate your rights, obligations, and our practices concerning the processing of your personal information herein.

We encourage you to thoroughly peruse this Policy and to revisit it periodically for any updates, as your continued engagement with our offerings denotes your agreement to any amendments made.


Information Collection

What We Collect

We collect the following types of personal information:

  • Name
  • Address
  • Email address
  • Phone number
  • IP address and browser user agent string (for spam detection)

How We Collect Information
We collect information that you voluntarily provide via email, contact forms, or other direct contact. We may also collect data through comments and user registrations.


Use of Information

We use the information collected for the following purposes:

  • To respond to your inquiries or fulfill your requests.
  • To send you updates, newsletters, and promotional materials, unless you opt out.
  • To improve our website and services.
  • We do not sell or rent your information to third parties.

Data Sharing and Third-Party Services

Sharing Data for Requested Services and Products
We may share your personal data with third-party vendors in relation to services and products either requested by you or rendered by Technowledge Inc. This could include, but is not limited to, data backup services, hardware procurement, software licensing, and other IT solutions.


Legal and Compliance Obligations
Apart from the above, we may also share your data as necessary to fulfill other requests, comply with legal obligations, or for the purpose of spam detection in visitor comments.


Liability for Third-Party Data Use
Technowledge Inc will not be held liable for the use of transmitted and/or shared data provided to third-party vendors. The privacy and data retention policies of these third-party vendors may differ from ours, and we recommend that you review these policies to understand how your data will be managed by them.


Cookies and Embedded Content
We use cookies to enhance user experience. Embedded content from other websites behaves in the same way as if you visited the other website, and may collect data about you.


Security Measures
We employ physical, electronic, and managerial procedures to safeguard your information. All sensitive data is encrypted during transmission and stored in a secure environment.


Remote Access Policy

Purpose and Scope
This policy outlines the procedures and guidelines for remote access to client data by Technowledge Inc's technical staff. Remote access is facilitated through trusted third-party tools. These tools are not listed due to security reasons, however any client is welcome to request a list of these tools that holds a current service agreement or contract with us.

Note on Tool Changes
The tools used for remote access are subject to change without notice. Regardless of the tools in use, the guidelines and safeguards outlined in this policy will continue to apply to any currently used tools for remote access.

Data Security and Confidentiality
Our technical staff is trained to adhere to the highest standards of data security and confidentiality during remote access sessions. All remote access is conducted over secure, encrypted channels to ensure the privacy and integrity of client data.

User Consent
Before initiating any remote access session, explicit consent will be obtained from the client or an authorized representative. No unauthorized remote access will be performed under any circumstances.

Session Logging and Monitoring
All remote access sessions are logged for quality assurance and compliance purposes. These logs are securely stored and are accessible only to authorized personnel.

Limitation of Liability
While we take all reasonable measures to ensure the security of client data during remote access, Technowledge Inc shall not be held liable for any data loss or breach that occurs due to factors beyond our control, such as client-side security vulnerabilities.

Client's Right to Terminate Access
|Clients have the right to terminate a remote access session at any time. To do so, please follow the instructions provided at the beginning of each session or contact us immediately at Technowledge Contact.

Policy Updates
This Remote Access Policy may be updated periodically to reflect changes in technology, law, or our data practices. Clients are encouraged to review this policy regularly.

Publicity Rights
You agree that Technowledge INC may identify You as a user of the Services in its business deals; press releases; marketing materials; electronic, printed, and broadcast advertising; newsletters; mailings; tradeshows; other promotional materials; on Technowledge INC’s website; or any other third-party website where Technowledge INC or its designated agents may promote the Services. You hereby grant Technowledge INC and its agents an irrevocable, perpetual, worldwide, non-exclusive, fully paid-up, royalty-free license (with right to sublicense) to use, reproduce, publish, and display Your name, trademarks, service marks, designs, logos, and symbols in connection with such purpose.

Data Retention Policy

General Data Retention
Technowledge Inc retains client data related to hardware we service for a period of up to 15 days when no contractual agreement is in place. This data may include, but is not limited to, system configurations, hardware specifications, and any other information necessary for the provision of our services.

Client's Right to Data
Clients have the right to request a copy of the data we hold related to their hardware. Such requests must be made in written form and submitted to us within the 15-day retention period. If obtaining this data is not already a part of the service(s) rendered, a formal request is required to access it.

Data Backup Services
Our Data Backup Services are facilitated through third-party vendors. As such, the retention, security, and privacy of backed-up data are subject to the privacy policies and terms of service of these third-party vendors.

Changes to Third-Party Privacy Policies
Please note that the privacy policies of our third-party vendors are liable to change without notice. We recommend clients review these policies regularly to stay informed about how their data is managed.

GDPR Compliance Clause
Data Subject Rights

If you are a resident of the European Economic Area (EEA), you have certain data protection rights under the General Data Protection Regulation (GDPR). Technowledge Inc aims to take reasonable steps to allow you to:

  • Access, rectify, or erase your personal data.
  • Object to the processing of your personal data.
  • Request portability of your personal data.
  • Legal Basis for Processing

Technowledge Inc will process your personal data only when we have a legitimate interest, when it's necessary for the performance of a contract, or when we have obtained your explicit consent.

Data Protection Officer
We have appointed a Data Protection Officer (DPO) to oversee compliance with this Privacy Policy. For inquiries, please contact our DPO at DPO's contact information.

Transfers Outside the EEA
Your data may be transferred to and processed in countries outside the European Economic Area. Technowledge Inc ensures that adequate safeguards are in place to protect your data as required by the GDPR.

CCPA Compliance Clause
California Residents' Rights

If you are a resident of California, you have specific rights under the California Consumer Privacy Act (CCPA). These include:

  • The right to know what personal information is being collected about you.
  • The right to know whether your personal information is sold or disclosed and to whom.
  • The right to say no to the sale of your personal information.
  • The right to access your personal information.
  • The right to equal service and price, even if you exercise your privacy rights.
  • Do Not Sell My Personal Information

Technowledge Inc does not sell your personal information. However, we may share it with third-party vendors as described in our Data Sharing and Third-Party Services section.

Contact for CCPA Inquiries
For any questions or requests related to your CCPA rights, please contact us at CCPA contact us

Dispute Resolution

Initial Resolution
If you have any concerns or disputes regarding our Privacy Policy or data practices, we encourage you to first contact us directly. Our team will make every effort to resolve your concerns in a timely and efficient manner. You may reach out to us at Our Direct Contact .

If the dispute cannot be resolved through direct communication with Technowledge Inc, both parties agree to attempt to resolve the issue through mutually agreed-upon mediation in the following location: El Paso County, Colorado Jurisdiction. Any costs and fees other than attorney fees associated with the mediation will be shared equally by each of us.

If mediation is unsuccessful, either party may propose that the dispute be resolved by binding arbitration. The arbitration shall be conducted in El Paso County, Colorado Jurisdiction in accordance with the then-current rules of the American Arbitration Association or other mutually agreed-upon rules. The arbitrator’s decision shall be final and legally binding, and judgment may be entered thereon.

Legal Action
In the event that either mediation or arbitration is unsuccessful or not pursued, both parties retain the right to pursue legal action. Legal proceedings shall be conducted in the jurisdiction of El Paso County, Colorado Jurisdiction.

Waiver of Class Action Rights
By using our services and agreeing to this Privacy Policy, you hereby consent to waive any rights to a class action lawsuit and agree that any and all disputes will be resolved on an individual basis.

Consent to Privacy Policy

Acceptance of Terms
By visiting our website, entering into contractual agreements with Technowledge Inc, or exchanging currency for services or products rendered, you hereby acknowledge and consent to the terms and conditions outlined in this Privacy Policy.

Continued Use Implies Consent
Your continued use of our website and services constitutes your acceptance of any changes or revisions to this Privacy Policy. It is your responsibility to review this Privacy Policy periodically for updates.

Contractual Agreements
When entering into any contractual agreements with Technowledge Inc, a separate consent form may be provided to you, detailing the specific data collection, usage, and retention policies related to the service or product being rendered. Signing the agreement will also signify your consent to this Privacy Policy.

Revocation of Consent
You have the right to revoke your consent at any time. However, please note that revocation of consent may affect your ability to use certain features of our website and services. To revoke your consent, please contact us at Technowledge.

Compliance with CISA Guidelines

Commitment to Cybersecurity
Technowledge Inc is committed to maintaining the highest standards of cybersecurity to protect the data and privacy of our clients. As part of this commitment, we adhere to the guidelines set forth by the Cybersecurity and Infrastructure Security Agency (CISA).

CISA Guidelines
The CISA is a federal agency responsible for ensuring the security and resilience of the nation's critical infrastructure. Their guidelines cover a wide range of cybersecurity best practices, risk management procedures, and other security measures. For more information on CISA guidelines, please visit their official website: CISA.

Implementation and Monitoring
We regularly update our cybersecurity policies and practices to align with CISA's recommendations. This includes, but is not limited to, risk assessments, data protection measures, and incident response plans.

Transparency and Accountability
While we strive to adhere to CISA guidelines, it is important to note that no set of security measures is foolproof. However, we are dedicated to transparency and accountability in our cybersecurity efforts and will promptly address any security concerns that may arise.

Automated Decision-making and Best Practices

Scope and Purpose
Technowledge Inc may employ automated decision-making processes, including profiling, to improve the efficiency of our services, enhance user experience, and meet other legitimate business needs. This section outlines our best practices concerning automated decision-making.


Types of Automated Decision-making
Automated decision-making may be used in the following areas:

  • Service recommendations based on user behavior and preferences.
  • Risk assessments for cybersecurity measures.
  • Prioritization of support tickets.
  • Transparency and Fairness

We are committed to ensuring that our automated decision-making processes are transparent and fair. Algorithms are regularly reviewed to avoid biases and unfair outcomes.

User Rights and Redress

Users have the right to:

  • Be informed about the existence of automated decision-making processes.
  • Request human intervention in decisions made solely based on automated processes.
  • Challenge decisions made through automated decision-making.
  • Obtain an explanation about decisions made through automated processes.

To exercise any of these rights, please contact us at Technowledge Contact Information.

Data Accuracy
We take reasonable steps to ensure that the data used in automated decision-making is accurate and up-to-date. Users are encouraged to keep their information current to ensure that decisions are based on accurate data.

Review and Updates
We regularly review our automated decision-making processes to ensure they comply with legal requirements and ethical standards. Any significant changes to these processes will be communicated to users through updates to this Privacy Policy.


Your Rights and Choices

You have the right to:

  • Access, correct, or delete your personal data.
  • Opt-out of future communications.
  • Request an exported file of your personal data.
  • Updates to This Policy

We reserve the right to update this Privacy Policy at any time without notice. Any changes will be posted on this page.


Contact Information
For any questions or concerns regarding this Privacy Policy, please contact us at:

Phone: 719-433-7722

Email: processing@technowledge.com